Privacy Policy

ReteCore ("we," "us," or "our") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding that information when you visit retecore.com or communicate with us.

1. Information We Collect

Contact Form Submissions

When you submit our contact or free IT assessment form, we collect your name, work email address, phone number, company name, and the message you provide. This information is used solely to respond to your inquiry.

SMS Communications

If you opt in to receive text messages, we collect your mobile phone number and a record of your consent. We use this to send appointment confirmations, IT assessment follow-ups, and support communications. Message and data rates may apply. See Section 5 for opt-out instructions.

Usage Data & Cookies

We collect standard web server logs (IP address, browser type, pages visited, timestamps) and use cookies to maintain session state and measure site performance. We do not use tracking cookies for advertising purposes on this site.

Analytics

We use Google Search Console and Google Analytics to understand how visitors find and use our site. This data is aggregated and does not identify individual users. You can opt out via your browser's privacy settings or Google's opt-out tools.

2. How We Use Your Information

• Respond to inquiries and schedule IT assessments
• Send service updates, appointment confirmations, and support communications
• Improve our website and service offerings through aggregated analytics
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Third-Party Services

We use the following third-party services which may process your data as part of delivering our website and communications:

4. Data Security

We use industry-standard measures to protect your information, including TLS/SSL encryption for all data in transit, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure. We encourage you to contact us immediately at [email protected] if you suspect any unauthorized use of your information.

5. SMS Communications & Opt-Out

By providing your mobile number and checking the consent box on our contact form, you agree to receive text messages from ReteCore related to your inquiry, appointment scheduling, and IT support communications.

• To opt out: Reply STOP to any message at any time. You will receive one confirmation and no further messages.
• For help: Reply HELP or contact us at [email protected].
• Message frequency varies based on your inquiry. Standard message and data rates may apply.
• We do not share your mobile number with third parties for their marketing purposes.

6. Data Retention

We retain contact form submissions and lead information for as long as necessary to fulfill the purpose for which it was collected or as required by law. SMS consent records are retained for a minimum of 4 years in compliance with TCPA requirements. You may request deletion of your information at any time by contacting us.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications at any time (reply STOP)

To exercise any of these rights, email us at [email protected].

8. Children's Privacy

Our website and services are directed at businesses and are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the effective date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, contact us:

ReteCore
Katy, TX 77494
[email protected]