Terms & Conditions

Please read these Terms and Conditions ("Terms") carefully before using the ReteCore website at retecore.com or engaging ReteCore for managed IT services. By accessing our website or entering into a service agreement with us, you agree to be bound by these Terms.

1. Acceptance of Terms

These Terms constitute a legally binding agreement between you (or the business entity you represent) and ReteCore, a managed IT services provider operating under theinfogrp, located in Katy, TX 77494. If you do not agree to these Terms, please do not use our website or services.

2. Services

ReteCore provides managed IT services including but not limited to:

• Managed IT infrastructure monitoring and maintenance
• Cybersecurity, threat detection, and incident response
• Cloud computing and Microsoft 365 management
• Help desk and end-user support
• Backup, disaster recovery, and business continuity planning
• Network design, management, and compliance consulting

Specific services, deliverables, response time commitments, and pricing are governed by a separate Master Service Agreement (MSA) and Statement of Work (SOW) executed between ReteCore and the client.

3. Website Use

You agree to use this website only for lawful purposes. You must not:

• Attempt to gain unauthorized access to any part of the website or its infrastructure
• Transmit malicious code, spam, or any content that infringes third-party rights
• Scrape, crawl, or harvest data from this website without written permission
• Use automated tools to submit forms or generate fraudulent inquiries

4. Client Responsibilities

Clients engaging ReteCore for managed services agree to provide timely access to systems, network credentials, and relevant documentation necessary for service delivery; designate an authorized point of contact; maintain current and accurate billing information; and comply with all applicable laws governing their industry (including HIPAA, PCI-DSS, or similar regulations where applicable).

5. Payment Terms

Managed service plans are billed monthly in advance. Invoices are due within 15 days of issuance. Late payments are subject to a 1.5% monthly finance charge. ReteCore reserves the right to suspend services for accounts more than 30 days past due following written notice. All fees are non-refundable unless otherwise specified in the executed MSA.

6. Intellectual Property

All content on this website — including text, graphics, logos, and software — is the property of ReteCore or its licensors and is protected by applicable copyright and trademark laws. Nothing on this website grants you a license to use our intellectual property without prior written consent. Client data and proprietary information remain the property of the client at all times.

7. Confidentiality

Both parties agree to keep confidential any non-public information disclosed during the course of a service engagement, including but not limited to network configurations, security vulnerabilities, business processes, and pricing. This obligation survives termination of the service relationship for a period of three (3) years.

8. Limitation of Liability

To the maximum extent permitted by applicable law, ReteCore shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services, including but not limited to data loss, business interruption, or security breaches caused by third-party actors. ReteCore's total cumulative liability for any claim arising from a service engagement shall not exceed the total fees paid by the client in the three (3) months preceding the claim.

ReteCore does not warrant that our website will be available uninterrupted or error-free, or that defects will be corrected.

9. Termination

Either party may terminate a managed service agreement with 30 days written notice unless otherwise specified in the executed MSA. ReteCore reserves the right to terminate or suspend website access or service agreements immediately for material breach, non-payment, or unlawful conduct. Upon termination, ReteCore will assist with a reasonable data offboarding process as defined in the MSA.

10. SMS Communications

By consenting to receive SMS messages from ReteCore, you agree to receive transactional and service-related text messages. You may opt out at any time by replying STOP. See our Privacy Policy for full details on SMS data handling.

11. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any dispute arising under these Terms shall first be addressed through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in Harris County, Texas under the rules of the American Arbitration Association. Nothing in this section prevents either party from seeking injunctive relief in a court of competent jurisdiction.

12. Changes to These Terms

We reserve the right to update these Terms at any time. Changes take effect upon posting to this page with a revised effective date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated Terms. For active service clients, material changes to service-level terms will be communicated via email with 30 days' notice.

13. Contact Us

Questions about these Terms? Contact us:

ReteCore
Katy, TX 77494
[email protected]